Refund Policy

We want you to be satisfied with KikaPlay. This policy explains when you are eligible for a refund and how to request one. Please read it carefully before purchasing a subscription.

Our subscriptions are digital services that are delivered immediately upon activation. Under EU consumer law, the right of withdrawal does not apply to digital content that has been fully performed with your prior consent. By starting your subscription, you acknowledge that the service is delivered immediately and waive your right of withdrawal.

We will issue a full refund in the following circumstances:

• The service was never activated and you request a refund within 48 hours of purchase
• A technical fault on our side prevented you from accessing the service for more than 72 consecutive hours
• You were charged twice for the same subscription period due to a billing error

Refunds will not be issued when:

• The service has been activated and used
• You change your mind after activation
• Your internet connection or device is incompatible with the service
• Your account was terminated due to a violation of our Terms of Service

To request a refund, email us at hej@kikaplay.se within the eligible timeframe. Include your order details and the reason for your request. We will review and respond within 3 business days. Approved refunds are processed back to your original payment method within 5–10 business days.

For any questions about this policy, please contact hej@kikaplay.se.